Engage in professional and friendly communications with customers via call/email/chat
Actively listen to customer needs and inquiries to determine appropriate service actions
Assist colleagues and other employees with administrative duties
Refer any customer questions regarding products or services to the appropriate person
Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers
Use various software applications such as spreadsheets, field and work management, CRM, and scheduling software to enter, edit, and/or format data and/or reports
Qualifications:
Prior experience with the customer service
Excellent oral & written communication skills (English language)
Excellent customer relationship skills
Excellent organization skills
Ability to multi-task
Ability to work in a team environment and take direction from management and supervisors
Computer or data entry skills
Proficient in Microsoft Tools and Google Suite
Has great attention to detail
Ability to meet deadlines
Requires minimal supervision
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